Privacy Policy
Last updated: [LAST UPDATED DATE]
This Privacy Policy explains how [BUSINESS NAME] (trading as Reroof Adelaide, ABN [ABN]) collects, uses, discloses and protects your personal information when you use our website or request a quote. We are committed to handling your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What information we collect
When you submit our enquiry form, we may collect:
- Your name
- Phone number
- Email address (optional)
- Your suburb or property location
- The page you submitted the form from, and any message you include
We also collect limited technical information automatically (such as browser type, device and pages visited) to improve the site. We do not collect payment details, government identifiers or sensitive information.
2. Why we collect it
- To respond to your enquiry and arrange a free roof inspection
- To prepare and deliver your quote
- To contact you about your job, by phone or email
- To meet our legal and licensing obligations (e.g. contracts, warranties, insurance)
We only collect what we need. You may browse the website without providing any personal information.
3. Consent
By submitting the enquiry form, you consent to us collecting your information and contacting you to respond to your request. Providing your email is optional. If you provide an email address, we may send you a confirmation that we received your request. You can ask us to stop contacting you at any time.
4. Direct marketing & the Spam Act 2003
We will only send marketing emails where you have consented (for example, by opting in). Every marketing email includes an unsubscribe link. Transactional messages (confirming a request you made, or updates about a job you have engaged us for) are not marketing and are sent without additional consent.
5. How we store and protect your information
Your enquiry details are stored securely and accessed only by our team for the purpose of responding to you. We use reputable third-party services (such as our form processor and email provider) to receive and store submissions. We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure.
6. Who we share it with
We do not sell, rent or trade your personal information. We may disclose it to:
- Our employees and contractors, to deliver your quote or job
- Service providers who help us operate (form processing, email, hosting)
- Regulators or law enforcement, where the law requires it
7. Access and correction
You may request access to, or correction of, the personal information we hold about you. Contact us using the details below and we will respond within a reasonable time.
8. Cookies
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings without affecting the core function of the site.
9. Complaints
If you believe we have breached the Privacy Act or the APPs, please contact us first so we can resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Contact us
[BUSINESS NAME] — Reroof Adelaide
ABN: [ABN] · Licence BLD [LICENCE NUMBER]
[BUSINESS ADDRESS PLACEHOLDER]
Phone: (08) 7000 0000
Email: hello@reroofadelaide.com.au